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Patient Portal Help

Login to your patient portal – MyCare Corner

Your patient portal interface is named MyCareCorner. On your first visit to the hospital or clinic, you will receive an email with a link and instructions on how to set up your patient portal.

Step-by-Step Instructions to create a new account.

Frequently Asked Questions:

1. Why can’t I pay my bill? 
-You will only be able to access bill pay on the portal if you have an outstanding balance.

2. Why can’t I see my lab results? 
-Sometimes you will find lab results under your Documents tile, Letters or Messages.

3. What if the application is refusing my DOB when registering and says it is wrong? 
-Please be sure to use proper format of 01/01/2020 (with slashes).

4. Who can I contact if I experience issues or need assistance with the portal? 
-When using the patient portal, you can click the “Need Help?” button located in the upper right corner of the screen to access online application help. 
-For questions and assistance related to your MyCareCorner account, please call us at 928-684-5512 Monday through Friday from 8am- 4:30 pm CST.

5. When will I receive an invitation to the patient portal?
-Upon discharge from your hospital or clinic visit, the email address that you shared with us during the registration process will receive an auto-generated email from our electronic health record, MyCareCorner.

6. What information can be obtained within the patient portal?  
-A view of your clinical data from your electronic medical record.  Clinical data includes:
    a.Test Results- Lab and Radiology
    b.Medications
    c.Allergies
    d.Immunizations

7. Can my family/friends access the information found on my portal?  
-Yes, but only after you have given them permission.  As a patient of Wickenburg Community Hospital, you can choose to give an authorized representative access to specific hospital visits.   

8. Can I message my provider through the portal? 
-Yes, only if you had an appointment with a provider, they will be available to send them a message. 

Do you still need help?

If you need an invitation to MyCareCorner or need further assistance, please contact our portal support team by completing the form below or call 928-668-5512 for help:

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Name
Best number to reach you if needed.
Please describe your issue. Examples: resend port invite email, help adding a family member to my patient portal, etc...

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